Current version of the system
1. What should the complaint form look like?
Stick the faulty item onto the exchange card that is supplied with the film or onto a printed pattern. Attach a QR code to the compaint form, which is a component of our prodct – this allows us to easily identify the genuineness of the film.
A4 printable complaint spacer pattern:
Scan the QR code to download pattern
2. What defects should I complain about?
Defects that can be included in a complaint:
3. What is not subject to complaint?
Defects that are not subject to complaint:
4. Waiting time for considering complaints
The waiting time for considering a complaint from the receipt of goods is 14 working days.