COMPLAINTS PROCEDURE
Current version of the system
1. What should the complaint form look like?
Stick the faulty item onto the exchange card that is supplied with the film or onto a printed pattern. Attach a QR code to the compaint form, which is a component of our prodct – this allows us to easily identify the genuineness of the film.
A4 printable complaint spacer pattern:
Scan the QR code to download pattern
2. What defects should I complain about?
Defects that can be included in a complaint:
3. What is not subject to complaint?
Defects that are not subject to complaint:
4. Waiting time for considering complaints
The waiting time for considering a complaint from the receipt of goods is 14 working days.
Template of a properly made complaint
