COMPLAINTS PROCEDURE

Current version of the system

1. What should the complaint form look like?

Stick the faulty item onto the exchange card that is supplied with the film or onto a printed pattern. Attach a QR code to the compaint form, which is a component of our prodct – this allows us to easily identify the genuineness of the film. 

A4 printable complaint spacer pattern:

Scan the QR code to download pattern

4. Waiting time for considering complaints

The waiting time for considering a complaint from the receipt of goods is 14 working days.

Template of a properly made complaint