FAQ

How to solve issues with All-Safe™?

When the plotter is on, disconnect the micro USB cable from the phone and reconnect it.

Restart the plotter.

Disable the Bluetooth function in the plotter if the connection mode is set to USB.

(To check which mode of the application), just enter the settings in the 3MK application)

Check internet connection.

Restart the application.

Check that the blade is installed correctly Instruction: ” Setting up/replacing the blade.” Also check that there is no film residue on the blade.

Make sure “the carriage” is in position.

Slide the cutting mat in before pressing the “↑” button.

Check that the power cord is connected correctly if the problem persists, refer to the “Installation of the All-Safe System” manual.

QR SELL – the basic code on the black-labeled Anti-Scratch / Anti-Shock / Hammer film format.

After use, it must be placed on the authenticity card and handed over to the end customer.

Go into the “Replacement” section.

Scan the QR code from the authenticity card received from the customer.

Scan the new QR Exchange code from a blue labelled format. 

Follow the instructions as they appear in the application. 

Give the customer an authenticity card with the QR code on it.

The QR code on the authenticity card is not replaced with the Exchange code – we leave the black Sell code that we received the card with.

Make sure that you use the code that corresponds to the material you are cutting out.

In case of any further problems, contact service personnel to verify the code.

A black card of the size of a business card given to each new customer while using one of the services of the All-Safe system.

The card is issued to the customer at the end of the service – it provides a life-long possibility to replace the film 

You will find detailed instructions by going into: settings → instructions → blade replacement.

If none of the above answers solves your problem, please contact us.

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